Many Artiss products require some assembly, although the amount varies between products. Some items may only require the legs or handles to be attached, while larger cabinets, tables and bed frames may require more complete assembly. Check the individual product description for assembly information.

Products requiring assembly generally include the necessary fittings and assembly instructions. Before starting, unpack every carton and compare the parts with the instruction manual. Keep small fittings together and avoid fully tightening screws until all sections are correctly aligned.

Check the dimensions listed on the product page and measure the intended location before ordering. Remember to allow additional room for doors, drawers, reclining sections and dining chairs. It is also important to measure doorways, hallways, staircases and lifts through which the packaged product must pass.

Measure vertically from the floor to the underside of your bench or table. As a general guide, allow approximately 25cm to 30cm between the top of the seat and the underside of the counter. Always compare your measurement with the seat height shown in the individual product specifications, particularly when choosing a fixed-height stool.

Weight capacities differ between chairs, stools, tables, shelves, beds and other products. Where a tested capacity is available, it is shown in the product description or specifications. Do not assume that similar-looking products have the same capacity, and distribute weight evenly across shelves and storage units.

Product images are intended to represent the colour and finish as accurately as possible. However, colours can appear slightly different because of screen settings, room lighting and natural variations in materials such as timber, wood grain, stone-effect surfaces and fabric.

Regularly remove dust with a soft, dry cloth. Clean spills promptly using a lightly damp cloth, then dry the surface. Avoid abrasive cleaners, harsh chemicals and excessive moisture unless the product instructions state otherwise. Upholstered items should be cleaned according to their fabric and care instructions.

No. Only use a product outdoors when its description specifically identifies it as suitable for outdoor use. Indoor furniture should be kept away from rain, prolonged moisture and direct sunlight. Outdoor furniture will also last longer when protected from severe weather and covered or stored when not in use.

Yes. Larger furniture and multi-piece sets may be packed in two or more cartons. The cartons can sometimes travel separately and arrive at different times. If only part of your order arrives, check the tracking information for additional consignments before reporting a missing carton.

Enter your delivery postcode in the shipping calculator on the product page. This will confirm whether the product can be delivered to your suburb and display any applicable delivery charge. Delivery availability can vary between Artiss products because of carton size, weight and carrier restrictions.

Keep the packaging, assembly instructions and all received parts. Contact Habitura through the HelpDesk with your order number, the product model, the part number shown in the instructions and clear photographs of any damage. This information helps the support team identify the required part and assist you more quickly.