Shipping Information

At Habitura, we use a range of trusted courier services to deliver orders as efficiently as possible. The courier used for your order may vary depending on the item’s size, weight, packaging requirements and delivery location.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details, where available, so you can follow your delivery.

Quick Facts

Dispatch: Orders are generally dispatched within 1–2 business days after payment is confirmed. Delivery may take between 3 and 14 business days, depending on the region.
Postcodes: We aim to ship Australia-wide wherever possible. Some remote postcodes or individual suburbs may be undeliverable for certain products.
Shipping calculator: Enter your postcode on the product page to check the shipping cost and delivery availability before ordering.
PO Boxes: Some couriers require a street address and cannot deliver to PO Boxes.
Wrong address: Address changes may not be possible after dispatch. If an order is returned to the sender, additional re-delivery fees may apply.

Free Shipping and Limited Free Shipping

Product pages may display either Free Shipping or Limited Free Shipping. These labels have different meanings.

Free Shipping

Free Shipping means that no standard delivery charge applies to the product for Australian addresses that the applicable courier can service.

Free Shipping does not guarantee that every Australian postcode or suburb can be serviced. Certain remote locations, islands, restricted-access areas or individual suburbs may still be undeliverable.

Limited Free Shipping

Limited Free Shipping means that free standard delivery is available only to eligible postcodes or delivery regions. This commonly includes metropolitan areas and selected regional locations.

Delivery to some regional, rural or remote postcodes may incur an additional shipping charge or may not be available for that particular product. This is generally due to the product’s size, weight, warehouse location or the courier’s delivery network.

Check Delivery for Your Postcode

You can check the shipping cost and delivery availability before ordering by entering your postcode in the shipping calculator on the product page.

The shipping calculator will show whether:

delivery is free;
a shipping charge applies; or
delivery is unavailable to the entered postcode/suburb.

Important: Some postcodes cover multiple suburbs, and the courier may not service every suburb within that postcode. Where applicable, the shipping calculator will display a list of suburbs that are undeliverable. Please check that your delivery suburb is not included in that list before placing your order.

If you place an order for an address that cannot be serviced, we will contact you to discuss the available options. If we cannot deliver the affected product to your address, it may be cancelled and refunded.

Please note: Free Shipping and Limited Free Shipping apply to standard delivery only. Re-delivery, address correction, special handling or other charges resulting from an incorrect, incomplete or inaccessible delivery address may still apply.

Common Couriers We Use

Australia Post

Australia Post deliveries may be sent via Parcel Post or Express Post. You’ll receive a confirmation email with a tracking number once dispatched. If delivery is missed or there is no safe place to leave the parcel, it may be taken to the nearest Post Office for collection.

You can track your delivery using the tracking number on the Australia Post website.

Aramex

You’ll receive an email confirmation with a tracking number once dispatched. Aramex may deliver using ATL (Authority to Leave) or signature-required services. If the courier cannot leave the parcel safely, it may be taken to a local depot or collection point.

Note: A non-PO Box address is required for Aramex deliveries.

You can track your delivery using the tracking number on the Aramex website.

Allied Express

Allied Express may contact you before delivery by SMS or phone and may also verify delivery completion. If delivery is missed, the driver may leave instructions to arrange collection or re-delivery.

You can track your delivery using the consignment number and delivery postcode on the Allied Express website.

Border Express

A non-PO Box address is required for Border Express deliveries. If delivery is missed, a card may be left with instructions to arrange collection or re-delivery.

You can track your delivery using the consignment number on the Border Express website.

CouriersPlease

CouriersPlease deliveries are commonly Signature Required. After an order is placed, you may receive an email prompting you to select a delivery preference such as ATL (Authority to Leave), collection point delivery, delivery to a neighbour, updating the delivery address or rescheduling.

You can track your delivery using the tracking number on the CouriersPlease website.

Direct Freight Express

You’ll receive a dispatch email containing a consignment note and customer reference number. If delivery is missed, the parcel may be left in a safe place where possible. If this is not possible, re-delivery instructions may be provided by email or SMS.

You can track your delivery using the consignment number on the Direct Freight Express website.

Hunter Express

You’ll receive an email with tracking details once your order has been dispatched. If delivery is missed, the item may be returned to the depot and re-delivery will need to be arranged.

Note: A non-PO Box address is required for Hunter Express deliveries.

You can track your delivery using the tracking number on the Hunter Express website.

Sendle

You’ll receive a dispatch confirmation email with tracking details. If delivery is missed, the courier may leave a card or take the parcel to a designated collection point.

You can track your delivery using the tracking number on the Sendle website.

StarTrack

StarTrack offers real-time tracking and electronic proof of delivery in many metropolitan areas. If delivery is missed or there is no safe place to leave the item, it may be taken to the nearest Post Office for collection. You may also be notified once delivery has been completed.

You can track your delivery using the tracking number on the StarTrack website.

TNT Australia

Note: A non-PO Box address is required for TNT deliveries. Residential deliveries may be left without a signature if the recipient is not home, unless a signature on delivery is required.

You can track your delivery using the consignment note on the TNT Australia website.

Team Global Express

Note: A non-PO Box address is required for Team Global Express deliveries. If delivery is missed, a card may be left with instructions to collect the parcel, or you may be able to arrange re-delivery through their website.

You can track your delivery using the provided tracking number on the Team Global Express website.

Frequently Asked Questions

How long does it take to dispatch my order?

Dispatch timeframes vary depending on the product and warehouse handling requirements, but orders are generally dispatched within 1–2 business days after payment is confirmed.

Delivery generally takes between 3 and 14 business days, depending on the delivery region. While we cannot guarantee delivery on a specific date or at a specific time, we’ll contact you by email if anything unexpected occurs.

Note: Delivery timeframes begin after payment is confirmed and the order has been dispatched.

How can I check the shipping cost?

Enter your postcode in the shipping calculator on the applicable product page. The calculator will show whether delivery is free, whether a shipping charge applies or whether delivery is unavailable to the entered postcode.

What if Limited Free Shipping does not cover my postcode?

If your postcode is outside the product’s free delivery area, the product page’s shipping calculator will show the applicable shipping charge or advise that delivery is unavailable.

Some postcodes contain individual suburbs that the courier cannot service. Where applicable, the calculator will also display the undeliverable suburbs within the entered postcode. Please confirm that your suburb is serviceable before placing your order.

What if I enter an undeliverable postcode or suburb?

We aim to ship Australia-wide wherever possible. However, some postcodes or individual suburbs may be undeliverable for certain products.

If your address cannot be serviced, we will contact you to discuss the available options. If we cannot deliver the affected product to the provided address, it may be cancelled and refunded.

Who is responsible for missing or damaged packages?

If your parcel arrives damaged or goes missing in transit, please contact us through our HelpDesk as soon as possible. We will investigate the matter with the courier and work with you on an appropriate resolution in accordance with Australian Consumer Law.

What if I provided the wrong delivery address?

Please check your delivery address carefully before placing an order. If you notice an error, contact us immediately. If the order has already been dispatched, changing the address may not be possible.

If a parcel is returned to the sender because an incorrect or incomplete address was provided, additional re-delivery fees may apply.

Contact Details

Habitura
ABN: 58 350 561 049
Australian-owned business
Email: [email protected]
Telephone: 03 6453 2089