Shipping Information

At Habitura, we use a range of trusted courier services to deliver orders as efficiently as possible. The courier used for your order may vary depending on the item’s size, weight, packaging requirements, and delivery location.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available) so you can follow your delivery.

Quick Facts

Dispatch: Orders are generally dispatched within 1–2 business days after payment is confirmed.
Postcodes: We aim to ship Australia-wide wherever possible. Some remote postcodes may be undeliverable for certain items.
PO Boxes: Some couriers require a non-PO Box address.
Wrong address: Changes may not be possible after dispatch. If returned to sender, additional re-delivery fees may apply.

Common Couriers We Use

Australia Post

Australia Post deliveries may be sent via Parcel Post or Express Post. You’ll receive a confirmation email with a tracking number once dispatched. If delivery is missed or there is no safe place to leave the parcel, it may be taken to the nearest Post Office for collection.

You can track your delivery using the tracking number on Australia Post.

Aramex

You’ll receive an email confirmation with a tracking number once dispatched. Aramex may deliver using ATL (Authority to Leave) or signature-required services. If the courier cannot leave the parcel safely, it may be taken to a local depot or collection point.

Note: A non-PO Box address is required for Aramex deliveries.

Customers can track deliveries using the tracking number on Aramex.

Allied Express

Allied Express may contact you before delivery via SMS or phone, and may also verify delivery completion. If delivery is missed, the driver may leave instructions to arrange collection or re-delivery.

You can track using the consignment number and postcode on Allied Express.

Border Express

A non-PO Box address is required for Border Express deliveries. If delivery is missed, a card may be left with instructions to arrange collection or re-delivery.

Customers can track deliveries using the consignment number on Border Express.

CouriersPlease

CouriersPlease deliveries are commonly Signature Required. After an order is placed, you may receive an email prompting you to select a delivery preference such as ATL (Authority to Leave), collection point delivery, delivery to a neighbour, updating the delivery address, or rescheduling.

Customers can track items using the tracking number on CouriersPlease.

Direct Freight Express

Customers receive a dispatch email including a consignment note and customer reference number. If delivery is missed, the parcel may be left in a safe place where possible. If not, re-delivery instructions may be provided via email or SMS.

Customers can track items using the tracking number on Direct Freight Express.

You can track using the consignment number on Direct Freight Express.

Hunter Express

Customers receive an email with tracking once dispatched. If delivery is missed, the item may be returned to the depot and re-delivery will need to be arranged.

Note: A non-PO Box address is required for Hunter Express deliveries.

Customers can track using the tracking number on Hunter Express.

Sendle

Customers receive a dispatch confirmation email with tracking details. If delivery is missed, the courier may leave a card or take the parcel to a designated collection point.

Customers can track deliveries using the tracking number on Sendle.

StarTrack

StarTrack offers real-time tracking and electronic proof of delivery in many metro areas. If delivery is missed or there is no safe place to leave the item, it may be taken to the nearest Post Office for collection. Customers may also be notified once delivered.

Customers can track deliveries using the tracking number on StarTrack.

TNT Australia

Note: A non-PO Box address is required for TNT deliveries. Residential deliveries may be left without a signature if the recipient is not home, unless signature on delivery is requested.

Orders can be tracked using the consignment note on TNT Australia.

Team Global Express

Note: A non-PO Box address is required for Team Global Express deliveries. If delivery is missed, a card may be left with instructions to collect the parcel, or you may be able to arrange re-delivery via their website.

Customers can track deliveries using the provided tracking number on Team Global Express.

FAQs

How long does it take to dispatch my order?

Dispatch timeframes vary depending on the product and warehouse handling requirements, but orders are generally dispatched within 1–2 business days after payment is confirmed. While we can’t guarantee delivery on specific dates or times, we’ll keep you updated by email if anything unexpected occurs.

Note: Delivery timeframes start once payment is confirmed and the order has been dispatched.

What if I enter an undeliverable postcode?

We aim to ship Australia-wide wherever possible. However, some remote postcodes may be undeliverable for certain items. If an address is undeliverable, we will contact you to arrange an alternative solution. If we are unable to deliver to the provided address, the order may be cancelled and refunded.

Who is responsible for missing or damaged packages?

If your parcel arrives damaged or goes missing in transit, please contact Habitura Customer Support as soon as possible. We will investigate with the courier and work with you on an appropriate resolution in line with Australian Consumer Law.

What if I provided the wrong delivery address?

Please double-check your delivery address carefully before placing an order. If you notice an error, contact us immediately. If an order has already been dispatched, changes may not be possible. If a parcel is returned to the sender due to an incorrect address, additional re-delivery fees may apply.