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Warranty & Returns

Habitura

This policy applies to all purchases made through Habitura (“we”, “us”, “our”). It is designed to be fair, transparent, and compliant with the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under the ACL.

Warranty Coverage

Unless otherwise stated on the product page, Habitura provides a 12-month warranty on products that are found to be faulty or damaged.

The warranty does not apply to:

  • Normal wear and tear
  • Damage caused by improper assembly, modification, misuse, or abuse
  • Damage caused by abnormal use
  • Damage resulting from improper or lack of maintenance or care (including fabric, leather, timber, or similar materials)
  • Damage to external packaging only
  • Accessories or bonus items where noted on the product listing

Some products may have a different warranty period — please refer to the individual product listing for details.

How Warranty Claims Are Assessed

All warranty claims are assessed case-by-case. Depending on the issue, we may:

  • Supply missing parts
  • Recommend a self-repair solution (where appropriate)
  • Replace the product (subject to availability)
  • Offer an alternative product
  • Provide a partial or full refund or store credit

Making a Warranty Claim (Damaged, Faulty Items or Missing Parts)

To lodge a warranty claim, please contact Habitura Customer Support with the following information:

  • Order number
  • Product name and quantity affected
  • Clear images or video showing:
    • The fault or damage, or
    • The missing part(s)
    • The product in its original packaging (if applicable)
    • The instruction manual, with the affected area clearly identified (if applicable)
  • A brief description of the issue and your preferred resolution (replacement, refund, or parts)

Images and videos must be clear and of sufficient quality to allow assessment. Low-resolution or thumbnail images may delay the claim.

Important Notes

  • Please do not dispose of any items until your claim has been assessed and finalised
  • We may request inspection or return of the product before approving a resolution
  • If items are disposed of before assessment, we may be unable to offer a refund or replacement

If a return is required, we will provide instructions or a return label. Any return shipping costs paid without prior approval may not be reimbursed.

Missing Parts

If your claim involves missing parts and is approved:

  • Replacement parts will be dispatched as soon as available
  • Dispatch typically occurs within 2 business days, subject to stock availability
  • If a replacement part is unavailable within a reasonable time, an alternative solution will be provided in line with ACL obligations

Delivery Issues

Any delivery delays or missing deliveries should be reported within 10 business days of dispatch.

We will investigate with the courier and, where necessary, provide an appropriate remedy in accordance with Australian Consumer Law.

Delivery timeframes may be affected by circumstances outside our control, including weather events or natural disasters.

Refunds, Returns & Replacements

Refunds

  • Approved refunds are issued to the original payment method only
  • We cannot refund to a different card or account

Replacements

  • Replacement items or parts will be arranged once eligibility is confirmed
  • If an incorrect delivery address was provided and an item is returned to sender, additional re-delivery costs may apply

Change of Mind Returns

We do not accept change of mind returns for:

  • Health and hygiene products
  • Bulk or pallet purchases
  • Items that have been opened, used, or assembled

For eligible items, change of mind requests must be made within 14 days of delivery.

Returned items must be:

  • Unused
  • In original packaging
  • In resaleable condition

Items returned due to incorrect or incomplete delivery details, or unclaimed deliveries, are treated as change of mind returns.

Change of Mind Return Process

  • Please contact Habitura Customer Support before returning any item
  • Returns sent without prior approval may not be accepted
  • You may be asked to provide photos or video showing the condition of the item

If a change of mind, return is approved:

  • A restocking fee of 10% of the item price (and original shipping fee, if applicable) will apply
  • Return shipping costs are the customer’s responsibility unless otherwise stated
  • Refunds are processed once the item is received and inspected

If an order is returned to sender before delivery, the refund will be issued after the item is received, minus applicable restocking fees.

Product Recalls

If a product is subject to a recall, Habitura will contact affected customers with instructions on how to proceed.