Privacy Policy

Tastek Holdings Pty Ltd (ABN 71 674 165 158) operates Habitura (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. What This Policy Covers

This Privacy Policy explains how we collect, use, store and disclose personal information relating to:

Customers and website visitors
Business partners, contractors and service providers
Individuals who communicate or interact with us

2. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form. This includes sensitive information as defined under the Privacy Act.

3. Types of Personal Information We Collect

The personal information we may collect includes, but is not limited to:

Customers & Website Users

Name, delivery and billing address
Email address and telephone number
Order and payment details
Product preferences and purchase history

Business Contacts & Service Providers

Name, business address, email address and phone number
Transactional and billing information
Documentation required to provide or receive services

Technical Information

IP address
Browser type and operating system
Website usage and interaction data

4. How We Collect Personal Information

We may collect personal information directly from you when you:

Place an order or create an account
Contact us electronically or in person
Subscribe to communications or promotions
Provide feedback or respond to surveys
Browse or interact with our website

We may also collect personal information from third parties such as:

Payment processors and delivery partners
IT, analytics, marketing and support service providers
Professional advisers, insurers or regulators
Publicly available sources or third-party platforms (including social media)

5. If We Cannot Collect Your Personal Information

If we are unable to collect certain personal information, we may not be able to provide products, services, customer support, or communicate effectively with you.

6. Anonymity and Pseudonyms

You may choose to remain anonymous or use a pseudonym when interacting with us. However, this may limit our ability to provide certain products, services, or support.

7. How We Use and Disclose Personal Information

We may use and disclose personal information to:

Process orders, payments, refunds and returns
Provide products, services and customer support
Communicate with you and manage our relationship
Improve our website, products and services
Conduct analytics, research and business planning
Manage legal, regulatory or compliance matters
Prevent fraud and protect our legal rights
Meet our legal obligations

Subject to applicable laws, we may also contact you via email, SMS, phone or mail about products, services, promotions or updates.

In certain circumstances (such as a business sale or restructure), personal information may be disclosed to advisers or potential purchasers under appropriate confidentiality obligations.

8. Overseas Disclosure

Some personal information may be disclosed to service providers or systems located outside Australia. This may include cloud hosting, IT or support services. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

9. Security of Personal Information

We take reasonable physical, electronic and managerial measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no data transmission over the internet can be guaranteed as completely secure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections where necessary.

Requests can be made by contacting us using the details below. In some cases, a small administrative fee may apply.

We may refuse access in circumstances permitted by the Privacy Act.

11. Privacy Complaints

If you have a concern or complaint about how we handle personal information, please contact us. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will take effect once published on our website.

13. Website Information

(a) Website Visits

When you visit our website, we may collect information such as browser type, operating system and referring pages. This information is collected in aggregate form to help us improve our website and services.

(b) Cookies

We use cookies to improve website functionality, analyse traffic and personalise your experience. Cookies do not damage your device.

You can disable cookies via your browser settings, however this may affect website functionality. Cookies may also be used by third-party services (such as advertising platforms) to show relevant ads.

(c) Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

14. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and warranty obligations.

Customer order data is retained to support order fulfilment, warranties, refunds and customer service
Business and service provider information is retained for the duration of engagement and for a reasonable period afterward to meet legal and operational requirements

When personal information is no longer required, we take reasonable steps to securely delete or disidentify it.

Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Habitura
Operated by Tastek Holdings Pty Ltd
ABN 71 674 165 158