Step-by-Step Guide

How to Shop on Habitura — A Step-by-Step Guide

Shopping on Habitura is easy once you know the steps. This guide walks you through everything from finding products to completing a purchase and managing your account.

1. Browsing and Searching for Products

   1. Visit the Homepage: Use the main menu to browse categories and sub-categories.
   2. Navigate Categories: On category pages, use List/Grid view, sorting (name, price, rating), and sub-category filters to refine results.
   3. Use the Search Bar: Type keywords (e.g. “sofa” or a product code) and press Enter to search.
   4. Review Results: Adjust your keywords or sort results if you’re not seeing what you want.

   Tip: Start broad, then narrow down using filters or more specific keywords.

2. Viewing Product Details and Availability

   1. Select a Product: Click a product name or image to open the Product Details page.
   2. Check Key Details: Review the price, model/product code, and availability near the images.
   3. Review Photos and Description: Enlarge images and read the full description. Reviews/Q&A may appear if available.
   4. Select Options: Choose any required options (size/colour/etc.) before adding to cart.
   5. Confirm Promotions: Look for specials, discounts, or free shipping notes on the product page.

   Tip: If available, check reviews or Q&A before purchasing.

3. Adding Products to Your Cart

   1. Choose Quantity and Options: Set quantity and select required options.
   2. Click “Add to Cart”: A success message will appear and your cart will update.
   3. Verify in Cart: Click the cart icon to confirm item, quantity, and subtotal.
   4. Continue or Checkout: Keep shopping or proceed to checkout when ready.

   Tip: Some items require options; you may need to add from the product page.

4. How to Register or Log In

   1. Go to My Account: Click “My Account” in the header or footer.
   2. Register: Enter your details, set a secure password, accept terms, and click Continue.
   3. Log In: Use your email and password. Use “Forgot Password” if needed.
   4. Use Account Features: Manage orders, addresses, wishlists, and more under My Account.

   Tip: An account keeps your order history in one place and makes checkout faster.

5. Using the Shopping Cart and Proceeding to Checkout

   1. Open Your Cart: Click the cart icon and choose “View Cart”.
   2. Review Items: Adjust quantities or remove items as needed.
   3. Apply Coupons/Vouchers: Enter codes (if you have them) to apply discounts.
   4. Estimate Shipping (Optional): Enter your postcode to preview shipping costs.
   5. Proceed to Checkout: Click Checkout to begin the order process.

   Tip: Guest checkout is available if you don’t want to create an account.

6. Selecting Shipping and Payment Methods

   1. Billing Details: Enter your billing/contact details (autofills if logged in).
   2. Shipping Details: Choose “Same as billing” or enter a delivery address.
   3. Shipping Cost: Your available shipping option and cost will be shown during checkout.
   4. Payment Method: Select an available payment option and follow the prompts.
   5. Review Summary: Confirm items, address, shipping, and total before placing the order.

   Tip: Use the edit buttons before confirming to avoid address or payment issues.

7. Completing Your Purchase

   1. Confirm Order: Review details and click Confirm Order.
   2. Complete Payment: Finish any payment steps required. Avoid refreshing while processing.
   3. Get Confirmation: You’ll see a confirmation page and receive an email with your order number.
   4. Dispatch Updates: You’ll receive a dispatch email with tracking when available.

   Tip: If you don’t see the confirmation email, check your junk/spam folder.

8. Contacting Customer Service via our Help Desk

   1. Open the Help Desk: Visit www.habitura.com.au/helpdesk.
   2. Submit an enquiry: Enter your details and message, then submit.
   3. Wait for a reply: We typically respond within 1–2 business days (often sooner).

   Tip: Include your order number and product name to speed things up.

9. How to Track Your Orders

   1. Log in: Use the same account you ordered with.
   2. Order History: Go to My Account > Order History.
   3. Check status: View statuses like Pending, Processing, Shipped, or Complete.
   4. Open order details: View full details and tracking (if available).
   5. Email tracking: Tracking is also sent via dispatch emails.

   Tip: Guest checkout orders are tracked via email confirmations.

10. How to Request a Return or Refund

    1. Access the Help Desk: Visit our Help Desk.
    2. Submit a return ticket: Use Return Ticket Form.
    3. Provide details: Include product name, reason, packaging condition, and preferred outcome.
    4. Submit: You’ll receive confirmation and updates by email.
    5. Follow instructions: If approved, you’ll receive return instructions and the return address.
    6. Return the item: Pack securely and send using a tracked service.
    7. Refund/exchange: Once received and verified, we’ll process your refund or dispatch the replacement.

    Tip: Keep your tracking number until the return is finalised.

11. Managing Your Account Details

    1. Open account settings: Log in and go to “My Account”.
    2. Edit details: Update your name, phone, or email under “Edit your account information”.
    3. Change password: Use “Change your password” and set a new secure password.
    4. Address book: Add/edit/remove saved billing and shipping addresses.
    5. Newsletter: Manage your subscription under “Newsletter”.

    Tip: Keep your details up to date to avoid delivery issues.

12. Creating and Managing Wishlists

    1. Add to wishlist: Click the heart icon on listings or product pages (login required).
    2. View wishlist: Go to My Account > Wish List.
    3. Buy from wishlist: Add items to your cart when ready.
    4. Check availability: Stock can change — confirm availability on the product page.

    Tip: Wishlists are great for saving items for later or sharing gift ideas.